Support

Help for the Tracebud mobile field app. The app is free for everyone — farmers, cooperatives, and other Tracebud users. No subscription or in-app purchase is required in the app.

Contact us

Email support@tracebud.com with your device type (iPhone, iPad, or Android), app version, and a short description of the issue. We typically reply within one business day.

Email

support@tracebud.com

Field app

Plot mapping, harvests, and land papers

Cooperative help

Ask your cooperative for an invite or account reset

Mobile field app

  • Sign in: Use Google, Apple, or email with any Tracebud account — including farmers, cooperative staff, and other users who also use dashboard.tracebud.com.
  • Offline mapping: You can map plots without an account. Sign in later from Settings to back up to the cloud.
  • Backup & sync: Requires internet and a signed-in account.
  • Privacy: See our Privacy Policy.

Organization dashboard (paid)

Tracebud workspace subscriptions for cooperatives, exporters, and importers are purchased on our website and used at dashboard.tracebud.com. Those subscriptions are separate from the free mobile field app. For billing, trials, or dashboard access, contact support@tracebud.com or visit Pricing.

Report a problem

When reporting a crash or bug, please include:

  • Device model and OS version
  • App version (Settings → About in the field app)
  • Steps to reproduce
  • Screenshots if possible